1st Level Customer Desktop Support - Southwest Shore Montréal
Ability to work on a rotational shift basis (Weekends/Nights/Holidays)
Prior Service Desk and/or Call Center experience
Provide first-level Desktop Support (e.g. standard configuration of software, password resets, etc.)
Work with customers to establish the appropriate expectation and response time for resolution of incidents and requests.
Ensure the efficient resolution of Customer incidents and requests
Handle multiple incoming Events and Reports
Assist in Root Cause Analysis
Take ownership of and log all customer interactions, and ensure follow-ups are made
Provide and communicate timely feedback to internal and external customers via phone, email, or other forms of communication
Knowledge of major desktop software applications, hardware, and networking concepts
Ability to quickly analyze issues and determine possible causes
Ability to understand and empathize with customer concerns/issues, remaining committed to providing quality results
ITIL Foundation certification
Jeff Goldstein
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Proforce Personnel
Proforce Personnel a été fondée afin d’aider les entreprises à trouver des employés fidèles, consciencieux et travaillants pour combler divers postes. Pour y parvenir, nous traitons tous les chercheurs d’emploi avec un degré élevé de professionnalisme et de respect. Ainsi,...
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