Account Manager Stage and screen

COMPANY OVERVIEW:

Workland presents an exciting opportunity for driven Account Managers to join a dynamic team in the only company specializing in travel for Canada's entertainment industry. From managing cast and crew travel for Hollywood blockbusters, to sending your favorite band on tour - this is what a career with Stage and Screen, a division of Flight Centre Travel Group, can offer

Flight Centre Travel Group, is recognized as one of Canada's 50 Best Employers to work for. It is currently looking to add top talent in their Montreal offices. If you are looking to develop your natural costumer services skills and talents within a company with an awesome corporate culture, this Account Managers opportunity for Stage and Screen is definitely worth looking into!

THE OPPORTUNITY:

Stage and Screen is seeking experienced, travel industry experts to work in the role of Account Manager.

You will be responsible for managing the travel requirements of companies within the Canadian entertainment, sports and music industries segment, presenting tailored travel solutions and delivering the boutique level of service that Stage and Screen is famous for.

YOUR RESPONSIBILITIES:

Your responsibilities will be the following:

• Ensure client's retention with by exceeding client expectations in every interaction with the travel manager in relation to:
  • Understanding and anticipating client needs and travel preferences;
  • Responding quickly and proactively to client requests;
  • Anticipating client travel requirements;
  • Resolving client complaints;
  • The accuracy and timely presentation of clients travel documentation.

Teamwork and Communication

• To be an active contributing member at meetings with Team Leaders and BDMs to keep them abreast of client accounts and any information which is likely to impact (either positive or negatively) on;
• Share information with fellow Account Managers and Team Leaders to ensure a united, consistent and professional approach to client account management.

Office Systems and Processes

• To contribute to the development and maintenance of office systems and processes associated with accounts;
• To ensure that all client account information is up to date so that a thorough knowledge and understanding of the account can be made by simply reading the client file.

You acknowledge and agree that your role may be changed from time to time at the Company’s discretion to ensure the successful ongoing operation of the Company.

TO JOIN THE TEAM, YOU WILL NEED THE FOLLOWING:

Our ideal candidate will have a minimum of 2 years travel consulting experience, including business travel, along with buckets of ambition and an insatiable appetite for sales and delivery of impeccable service.

• Excellent communication skills, with the ability to build relationships with business owners, decision makers and managers who book travel;
• Demonstrated knowledge of the best practices within the travel industry;
• High attention to detail;
• A positive attitude and a will to succeed;
• Strong time management skills and professionalism;
• Expertise in fares and complex itineraries;
• Ability to work independently as well as part of a team;
• Flexibility to work overtime as required, including management of our after-hours emergency service.

PERKS AND BENEFITS:

• Competitive base salary + commission;
• Great working conditions with amazing opportunities for professional development and career progression;
• Health consultations, financial planning advice, and discounted travel!
• Opportunity to work overseas (if desired);
• Comprehensive training and culture that supports teamwork and collaboration to help you succeed!

If you understand the value of being your client's travel expert by providing exceptional, tailored customer service, then consider Stage and Screen and watch your career take off!

A LITTLE ABOUT WORKLAND:

Workland is an online recruitment accelerator that automatically “matches” candidates with the right job opportunities. The objective of the system is to pre-qualify work relationship based on qualifications, fit, corporate culture, personality traits, values and several other criteria in order to ensure the perfect "match" right from the start!