Business Analyst - CRM

3 Month Contract - Beginning 1 October 2015

INTRODUCTION

Looking to evaluate the replacement of their Alumni and Donor Database.

Looking for an experienced Business Analyst who will participate in the elicitation, management, documentation and prioritization of business requirements that will support our business functions and workflows in preparation for the Request for Proposal process.

MANDATE

The Business Analyst must have experience in Philanthropic and CRM processes and requirements and have participated in at least 3 Enterprise CRM solutions.

Under the guidance of the IT Portfolio Manager and in close collaboration with the Managing Director Advancement Services, the Business Analyst will:

• Mainly be responsible for requirements development and management
• Elicit, analyze, validate and document business, organizational and/or operational requirements
• Translate business requirements into a conceptual system design (including but not limited to business requirements document and high-level use cases)
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding and distinguish user requests from the underlying true needs
• Document/review business processes
• Participate in Request for Proposal preparation and evaluation
• Analyze and understand business operations’ strengths and weaknesses to identify opportunities and ways to automate business processes and activities
• Apply proven communication, analytical, and problem-solving skills to maximize the benefit of IT system investments and to assist in implementing new business process solutions