Call Center Agent
Responsibilities:
- Answering telephone calls related to various technical problems experienced by our customers.
- Diagnosing problems: equipment that is connected badly, technical configuration of a micro-computer and peripherals, etc.
- Solving technical problems while accompanying the client throughout the process.
- Recommending solutions and actively participating in their implementation.
Job requirements:
- Ability to work between 6am and 9pm and weekend.
- Bilingual (French and English).
- Have completed a DES or DEP in computer science (or a related fields).
- Have a minimum of one (1) year of experience in a service center (asset).
- Demonstrated knowledge in networking (an asset).
APPLICATION
Please submit your candidacy by email or fax (514-745-0937) BEFORE August 1st, 2015. ATTENTION: Human Resources
- Job Location
- Company
Groupe Hypertec
Le Groupe Hypertec est un leader mondial de produits et services informatiques. Ses divisions stratégiques servent plus de 3 000 clients dans plus de 70 pays. Depuis près de 30 ans, Hypertec se consacre continuellement à l’innovation, la recherche et le développement. Ainsi sa collaboration à long terme...
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