Call Centre - Team Lead

ABOUT

Fundraising Direct is a dynamic fundraising agency working to deliver creative, cutting edge strategies that will change the fundraising landscape in Canada. At Fundraising Direct we are passionate about fundraising and championing the progressive social change driven by our clients. Fundraising Direct has a reputation for delivering high quality services, product and service innovation, strategic support and high levels of customer service. Our approach to fundraising is to put the supporter relationship at the center of everything we do and to ensure that data drives the decisions we make and campaigns that we run. This enables us to deliver great results and generate new ideas and improvements that can make a difference to any charity fundraising program.

RESPONSIBILITIES

We are looking for a talented Team Leader to join our team to help service our charity clients and drive the agency's growth.  Successful applicants must be able to thrive in a growing agency environment, be able to lead a team and be committed to delivering exceptional results and client servicing of the highest standard. As our Call Centre Team Leader you will be assisting the Call Centre Manager with the set up and delivery of high quality telephone fundraising campaigns and supervising a team of motivated and committed telephone fundraisers. A successful applicant will be an experienced team leader capable of working in a fast moving and creative environment. The applicant must be keen to support and grow our fundraising team through great leadership and a constant drive to improve our call quality and results. They must be committed to providing an outstanding service to both internal and external clients. The Call Centre Team Leader will also be involved in the recruitment of new staff. 

REQUIREMENTS

• Previous supervisory experience in a Call Centre;
• Previous experience working in either a charity or agency fundraising environment is desirable;
• Strong Excel, Word and PowerPoint skills;
• Ability to lead a team;
• Ability to manage quality, results and productivity for Fundraising Campaigns on a day to day basis;
• Motivation of self and others particularly to fundraise;
• Ability to promote and develop the desired Call Centre and fundraising culture;
• Willingness to take ownership/responsibility;
• Positive and energized approach;
• Analytical ability;
• Flexibility;
• Ability to work in an ever changing and challenging environment;
• Applicants must be fully bilingual.

If you have passion for fundraising,  think you can make a difference  and wish to join an amazing & growing team, please forward your resume to:  Eve Lessard, Recruiter, via Sitedemploi.