Client Relations Representative

Carebook is a trusted health assistant that significantly simplifies managing and improving people’s health, and the health of their loved ones, in the most comprehensive, personalized and secure way. We envision a world where success is measured by the health and well-being of all individuals and where Carebook is recognized as the most-trusted software solution to help achieve a healthier world.

We are building out our headquarters in Montreal, and looking for champions to join our growing team. We operate like a startup. So, we work hard, move quick, and oftentimes wear multiple hats. Above all else, we like to have fun and work together as a team, and offer an inspiring workplace to do just that!

YOUR CHALLENGE

We’re on the hunt for an energetic, focused and passionate professional who has a desire to develop long term relationships to help achieve customer satisfaction, in our demanding, fast-paced environment. You will build, engage, maintain and enhance relationships with our clients and our teams in a respectful and friendly manner. You will research and troubleshoot issues independently, and accurately track and document reported concerns. You also enjoy connecting with people by email, phone, on-line chat and in-person, and thrive to achieve the highest level of customer service. You will be:

• Working with business experts, developers and stakeholders to identify and resolve problems
• Participating in the testing of the application to replicate client issues
• Documenting required bug-fixes, feature improvement requests and enhancements
• Performing data entry tasks, and database maintenance to keep the application up to date
• Building and maintaining a knowledge base of common customer questions and answers
• Help with the translation of Carebook products from English to French

YOU ARE GOOD AT

• Communicating with clients, clinicians, executives, developers and all other stakeholders in a respectful, confident, and helpful manner that builds trust, understanding and credibility – and that promotes positive issue resolution
• Maintaining strong client relations and projecting a positive image as a first line support for individual clients, corporations and partners
• Working under pressure, adjusting to changing priorities and responding to urgent issues promptly

YOU HAVE

• A Degree/Diploma in Computer Science, Information Systems, Business Administration or equivalent
• 3 to 5 years’ experience supporting a software application, Web/Mobile Application is a plus
• A positive and upbeat attitude and a team player

YOU ARE

• A self-starter and team player who works effectively autonomously with a minimal direction
• Bilingual, French and English, written and spoken (mandatory)
• You have excellent verbal and written communication skills (Organize and communicate information clearly)
• You have the ability to work in a fast-paced and start up environment

Are you up for the challenge? Carebook is growing quickly and seeking motivated and energetic individuals to help propel us forward. Does this sound like a right fit? We can’t wait to hear from you! … Not quite right, but you have the right person in mind? Please share with them!