Client Success Manager (telecommuting)

Tired of everyday traffic? Exhausted from your work-personal life balance? If you want to join a team that's like family and if you're up to new challenges, join us!

We are looking for a Customer Success Manager (CSM) with experience in the whole consulting cycle, from sale support to project delivery and follow-up. Salesforce and FinancialForce expertise is a strong asset, but we mainly value enthusiast team players, who are resourceful and can think outside of the box. The CSM must believe in delivering quality solution and customer satisfaction.

Responsibilities

• Assist the sales team in creating demos for small/medium opportunities (<100 hours)
• Support and coach the operation team during the project execution
• Perform design review following the business process review and architecture
• Follow-up with the customer during the project execution, ensuring that all objectives are achieved
• Attend the projects go-live meeting to ensure quality delivery
• Follow-up with the customer after go-live to ensure user adoption
• Develop and provide training material to maximize Salesforce usage based on best practices
• Identify additional opportunities at existing customers

Qualifications

• Good knowledge in sales and service business processes
• Experience in Salesforce and/or ERP implementations
• University degree in Engineering or Business Administration is a strong asset
• Salesforce.com Certification is an asset (Salesforce Administrator / Salesforce Cloud Consultant)
• Strong understanding of the technical aspect of the development and management of a software project
• Strong business sense and passionate to speak with customers
• Quality oriented person
• Responsible, autonomous, organized, meticulous, quick and efficient.
• Effective communication and organizational skills
• Fluent in English and French written and spoken