Consumer Service Representative

CONSUMER SERVICE REPRESENTATIVE (CSR)

Consumer – (Student Employment)

Description :

• Answer numerous incoming consumer telephone calls;
• Respond to general/technical questions received through e-mail or phone;
• Process Orders for parts and accessories received by fax, e-mail, telephone and mail;
• Verify orders that are transmitted via the website;
• Upon request: mail catalogs, owner’s manuals, technical sheets, and other information about our products;
• Follow-up on various customer service requests;
• Follow-up with the Accounting & Shipping departments regarding orders;
• Communicate with R&D for input and resolution to complaints;
• Support the Customer service dept;
• Backup for Drop Ship – Direct to consumer orders;
• Backup for Product returns;
• All other related Customer Service related tasks.

Qualities needed :

• Fluently Bilingual (Spoken / Written);
• Knowledge of MS office systems;
• Knowledge of an ERP system or of an Order Processing software is an asset;
• Retail business experience is an asset;
• Good technical capabilities;
• Meticulous and precise;
• Good organizational skills;
• Capable of working in a fast paced environment;
• Enjoys being part of a Team.