Under the supervision of the team leader customer care department, the customer service agent responds to various requests from customers who have purchased on our website or in store

Tasks:

  • Support calls and emails from customers who buy online and in-store
  • Support and respond to requests from customers who come directly to the counter.
  • Follow up with customers until the resolution of the issue
  • Perform any other duties relevant to the position

Requirements:

  • CEGEP school diploma
  • Bilingualism (French and English) spoken and written
  • 1-2 years of experience in a Customer Service position
  • Stay informed about the products we sell
  • Good skills of communication by the telephone and by e-mail

Skills:

  • Capacity of working under pressure and to solve problems
  • Ability to perform multiple tasks simultaneously.
  • Autonomous, patience, attention
  • Computer literate
  • Clear communication skills (phone and email)

  • Job Location
  • Company
The location shown on the map is approximate and is included for information purposes only.

Groupe Holiday

Depuis 1952, le Groupe Holiday domine l’industrie canadienne des valises et des bagages souples, essentiellement à travers l’exploitation de ses licences. Fondé en 1984 par un pilote de ligne, Travelpro, qui détient onze brevets plus six en instance, est l’inventeur de la valise verticale à roulette,...

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