Customer service agent and receptionist - 15 months contract

CUSTOMER SERVICE AGENT / RECEPTIONIST

Company summary

STANDARD is a Montreal-based, privately-owned company that is acknowledged as a member of the Platinum Club of Canada’s 50 Best Managed Companies. We, at STANDARD, are proud of our products, of our staff, our service and our innovative strength. We provide global lighting solutions in response to the needs and requirements of commercial, industrial and residential markets across Canada through our network of wholesale and retail suppliers. At STANDARD, we inspire creativity, nurture talent, applaud achievements, and create an environment that stimulates professional growth and development.

Position summary

As part of our growth, we are looking for a Customer service agent and receptionist. Reporting to the Account manager supervisor, you will assume the position of receptionist and provide administrative support to the sales department.

Your main responsibilities will be as follow:

Customer Service agent :

• Provide support to sales team (order entries, returns [debits/credits], warranties, delivery charges, etc.);
• Ensure follow-up with clients regarding product availability, shipments (inventory checks), proof of delivery, dates of deferred delivery, and prices;
• Process regular orders conveyed by outside vendors and send out requisitions;
• Work with distribution center team to ensure accuracy of returned inventory;
• Distribute customer orders (emails and faxes) to account managers.

Receptionist :

• Greet visitors;
• Take incoming and outgoing calls;
• Direct phone calls;
• Receive, process, and distribute mail, and dispatch parcels;
• Ensure security control at the reception desk and maintain an access control checklist;
• Make meal arrangements for meetings;
• Perform administrative duties such as filing, archiving, maintenance of product binders, etc.

Required skills and qualifications

• Bilingual (French/English);
• Organizational skills / multi-tasking abilities;
• Teamwork skills;
• Knowledge of multiple line telephone systems;
• Knowledge of MS Office (Excel, Word, Outlook, etc.);
• Understanding of SAP is an asset;
• Experience in a customer service role;
• Demonstrate a positive attitude, discretion, availability, diplomacy, courtesy, as well as the ability to adapt to change and good communication skills.

STANDARD’s added-value

STANDARD creates a stimulating work environment where people have the opportunity to develop their talent and reinvent themselves. We, at Standard, make every effort to promote a well-adjusted personal and professional life. Our organizational culture is also founded on values of inclusion and diversity, both of which constitute a competitive edge. Moreover, we are proud of our company’s involvement in the community and the ongoing initiatives that it supports.

STANDARD Products Inc. is committed to an equal opportunity program. Applications from target groups (women, visible minorities, ethnic minorities, Aboriginal peoples and persons with disabilities) are encouraged. Persons with disabilities are invited to indicate their specific needs in order to plan the assistance and accommodation measures for the selection process.

In this document, use of the masculine is generic for the sole purpose of readability.

We wish to thank all those who have submitted an application. Only those invited for an interview will be contacted.