Customer Service Coordinator

SUMMARY

Standard Products is a Montréal-based, privately-owned company that is acknowledged as one of Canada’s 50 Best Managed Companies; it is a member of the Platinum Club. We, at Standard, are proud of our products, of our staff, our service and our innovative strength. We provide global lighting solutions in response to the needs and requirements of commercial, industrial and residential markets across Canada through our network of wholesale and retail suppliers. At Standard, we inspire creativity, we nurture talent, we applaud achievements, and create an environment that stimulates professional growth and development.

RESPONSABILITIES

As part of our growth, we are looking for a Customer Service Coordinator. Reporting to the Account Manager Supervisor, you will be responsible for performing all duties relating to issuing, receiving and tracking of products returns and for maintaining overall internally and externally customer satisfaction. You will work directly with Sales, Marketing, Quality and Warehouse departments to ensure conformity. You will have to do the reception and give administrative support to the sales department.

Your main responsibilities will be as follow:

• Return products and track from start to finish;
• Liaise between all parties involved regarding defectives in order to find appropriate solution;
• Coordinate returns and replacements following established guidelines;
• Ensure proper follow-up on orders , defectives, returns with all parties involved;
• Ensure all forms are completed before submitting the nonconformity to Quality Department;
• Respond to all shipping , pricing and replacement issues;
• Work with warehouse to ensure return products inventory accuracy;
• Process sample orders and “Ship” requests;
• Process employee purchases;
• Create and release Debit and Credits for invoicing and maintain billing due list;
• Provide technical assistance to customers regarding warranties, compatibility lists, returns etc.;
• Order entry, maintenance and electronic data interchange order support;
• Reception tasks (greet people arriving, answer and forward the calls, mailing, etc.);
• All other administrative tasks assigned by management as requested;

COMPETENCIES & QUALIFICATIONS 

To meet this challenge, you must have:

• Knowledge of MS Office (Excel, Word, Outlook, etc.);
• Excellent command of spoken and written English and French;
• Minimum 3 to 4 years’ experience in a customer service;
• Knowledge of SAP (an asset);
• Knowledge of lighting (an asset);
• Excellent teamwork and organizational skills;
• Strong customer service skills;
• Have a positive attitude and attention to details;
• Good ability to manage priorities and manage multiple requests simultaneously according to deadlines;

BENEFITS

STANDARD creates a stimulating work environment where people have the opportunity to develop their talent and reinvent themselves. We, at Standard, make every effort to promote a well-adjusted personal and professional life. Our organizational culture is also founded on values of inclusion and diversity, both of which constitute a competitive edge. Moreover, we are proud of our company’s involvement in the community and the ongoing initiatives that it supports.

We wish to thank all those who have submitted an application. Only those invited for an interview will be contacted.

In this document, use of the masculine is generic for the sole purpose of readability.