Customer Service Representative

Our client, a leading Montreal based furniture manufacturer, is looking for a superstar customer service person to add to their growing team. The ideal candidate has experience in customer service, sales support, and quote preparation.

If you have at least 5-7 years of customer service and sales support experience and you consider yourself a superstar in your field, keep reading.... Our client caters to customers across North America, and is looking for a customer service guru to ensure the complete satisfaction of their customers in the following areas:

• Customer service - respond to customer inquiries on their orders, confirm delivery dates, ensure timely response to all after sales issues, warranty administration - tracking and documenting of associated costs, maximize customer satisfaction.
• Sales support - Order fabric memos, send sales materials to customers, provide product information
• Quote preparation -Obtain fabric pricing, prepare freight information to obtain rate from the logistics department, coordinate with costing department, create cost sheets in Microsoft Excel to generate selling prices, generate quotes in Microsoft Word.
• Purchasing support -enter purchase orders in ERP system

Qualifications:

• Inside Sales and customer service experience dealing with Canadian and US markets is mandatory.
• Strong sense of professionalism and courtesy when dealing with customers.
• Excellent interpersonal, communication and time management skills are required.
• Must be resourceful, determined and willing to take initiative.
• Expected to adapt well to a changing, complex and demanding environment. Must be detail oriented with excellent follow-through skills.
• Must be able to read drawings and work with plans and layouts.
• Design/drawing capability would be an asset.
• Strong Microsoft Office skills in Excel and Word are required.
• Must be proficient in French and English, both spoken and written.
• Minimum 5-7 years’ experience required in a custom manufacturing environment.