Customer services and sales representative

Europack, one of the leading overseas moving specialists in the world, recently opened an office in Calgary, AB.

Job brief

We are looking for a person-oriented service representative to act as a liaison, Customer Services and Sales Representative. As one of the leading overseas moving specialist in the world, we resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service to people moving overseas and maintain high customer satisfaction.

Responsibilities

• Generate sales leads (provide accurate pricing quotations)
• Identify and assess customers’ needs to achieve satisfaction (make a follow up of quotations sent)
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Report to the branch manager to continuously improve through feedback 

Requirements

• Proven customer support experience
• Excellent selling, communication and negotiation skills
• Highly motivated and target driven with a proven track record in sales
• Strong phone contact handling skills and active listening
• Familiarity with File Maker systems (would be an  asset)
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively

Local candidates only: Calgary, AB

Job Type: Full-time

Salary: $15.00 /hour

Required experience: Sales or customer service: 1 year

Required education: Certificate, College diploma, Professional diploma