Customer services and sales representative
Europack, one of the leading overseas moving specialists in the world, recently opened an office in Calgary, AB.
Job brief
We are looking for a person-oriented service representative to act as a liaison, Customer Services and Sales Representative. As one of the leading overseas moving specialist in the world, we resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service to people moving overseas and maintain high customer satisfaction.
Responsibilities
- Generate sales leads (provide accurate pricing quotations)
- Identify and assess customers’ needs to achieve satisfaction (make a follow up of quotations sent)
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Report to the branch manager to continuously improve through feedback
Requirements
- Proven customer support experience
- Excellent selling, communication and negotiation skills
- Highly motivated and target driven with a proven track record in sales
- Strong phone contact handling skills and active listening
- Familiarity with File Maker systems (would be an asset)
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritise, and manage time effectively
Local candidates only: Calgary, AB
Job Type: Full-time
Salary: $15.00 /hour
Required experience: Sales or customer service: 1 year
Required education: Certificate, College diploma, Professional diploma
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- Company
Europack
Europack est une société spécialisée dans le déménagement international et offrant toute une gamme de services de qualité. Elle a son siège à Montréal au Canada et vient d'ouvrir deux bureaux en Alberta, Elle a un vaste réseau d'agents à travers le monde...
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