Dispatcher

The Hypertec Group is a global provider of information technology products and services. Its strategic divisions serve more than 3,000 customers in over 70 countries. Since its inception nearly 30 years ago, Hypertec Group’s continuous dedication to innovation, research and development together with its long-term collaborative relationships with suppliers, have led it to become an internationally renowned global leader in IT with products and services employed by organizations small to large in sectors including finance, aerospace, engineering, transport, oil and gas, government, healthcare, education and defense. The Hypertec Group is headquartered in Montreal with offices in 9 other locations across North America and Europe. For more information, please visit www.hypertec.com

Responsibilities :

• Establish schedules, assign and track the claims based on contractual or client resources;
• Oversee all service requests with consideration of the geographical regions;
• Prepare the paths and roads and the technicians work instructions considering the priorities;
• Document and maintain information on the various customer service calls;
• Inform technicians of the status of the road or the circulation problems;
• Check the parts needed for the distribution to the various service requests.

Qualifications :

• Have a minimum DES or DEP in computer support (or related fields);
• One (1) year of experience in a service center (asset);
• Have a good knowledge of computer equipment:
• Knowledge of Protocols TCP / IP, IPX;
• Knowledge of Internet environment and Environments Windows XP, Windows 7 & 8, Vista;
• Excellent knowledge in geography of Montreal and the province;
• Available to work between 6am - 21pm (EST) and weekends;
• Bilingualism (French and English).

Application : Please submit your candidacy by email or fax (514-745-0937) BEFORE July 31, 2015. ATTENTION: Human Resources