EDM Technician, Information Resources Directorate

Our client, a company whose mission is to manage, operate and maintain various transport infrastructures, whose activities are divided into engineering, construction and maintenance operations is currently seeking, to continue improving the quality and efficiency of its services, for an Electronic Document Management Technician.

Nature of position

Under the supervision of the Manager, IT Operations and Integrated Information Management, you will play an important role in the support and maintenance of collaboration tools and electronic document management (EDM). You will mainly provide first level support for EDM tools (Office 365 and SharePoint) and user training, in addition to performing all tasks of the Integrated Information Management department while ensuring a high level of professionalism and thoroughness. As such, you will :

• Act as the primary resource for first level support of collaboration and EDM tools (SharePoint, OneDrive, Teams, electronic signature, etc.) to users ;
• Train staff on the use of collaboration and EDM tools (SharePoint, OneDrive, Teams, electronic signature, etc.) ;
• Train, advise and support employees on how to apply good documentation practices according to the procedures in force ;
• Update the filing plan and archiving schedule for the Corporation's documents as well as for management tool maintenance (e.g. SharePoint lists, term store) ;
• Respond to user requests via the Octopus ticketing system (e.g. information searches, opening contracts, etc.) ;
• Update the procedures of the Information Management Department ;
• Prepare performance reports on the activities of the Information Management Department (dashboard) ;
• Handle document consultation requests ;
• Carry out document management tasks (filing, coding, indexing, archiving, digitization, etc.) according to the Corporation’s information categorization method ;
• Perform occasional data entry ;
• Support the Manager with access to information requests ;
• Perform all other duties related to this position as required.

Required qualification

• A college diploma (DEC) specialized in documentation techniques or a university certificate in administrative records and archives management or equivalent experience ;
• Minimum of four years of experience in records and archives management ;
• Good knowledge of SharePoint, OneDrive, Teams, Adobe professional, Office Suite and other Microsoft Office 365 tools ;
• Proficient in document management fundamentals ;
• Working knowledge of document management software ;
• Ability to communicate verbally and in writing in both official languages ;
• Experience implementing electronic document management (EDM) systems (GED) ;
• Leadership, good team spirit, results-oriented ;
• Show discipline, good organizational and prioritization skills, and an ability to multitask ;
• Excellent communication skills ;
• Excellent customer service, interpersonal skills, good attitude ;
• Ability to work in a changing and growing environment.

Education / training

D.V.S. - Business administration

 

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