Floor manager

Essential duties

• Oversee  the day-to-day operations of the store
• Resolve customer issues as required with help of Head Office
• Monitor staff performance with respect to customer service
• Update Director on a regular basis of store operations, issues, projects, etc.
• Lead weekly staff meetings

Sales

• Directly supervise sales staff and cover sales floor when needed
• Ensure that banner pricing is respected

Inventory Management 

• Establish and maintain a balanced inventory to ensure efficiency and that customer needs are met
• Authorize returns and ensure that warranty protocol is followed
• Assure that floor is stocked and that products are accessible to customers
• Inform supervisor of any products missing or required

HR

• Supervise all Club Piscine Nepean employees
• Prepare employee schedule
• Ensure staff performs their job descriptions and keep busy at all times
• Ensure that store procedures and policies are respected

Housekeeping

• Ensure store housekeeping, safety and security to promote a safe and attractive work environment.

Administration

• Review of all documents going to Head Office
• Manage petty cash and cash float
• Ensure adherence to all company policies and procedures
• Maintain security of building and stock as well as identify promptly any unusual activity or suspected fraud
• Wear Club Piscine attires at all times

Other

• Undertake other tasks as assigned
• Have to be bilingual