Fully Bilingual Plumbing Customer Service Desk Specialist

Short Description Our client is looking for an experienced and bilingual service desk dispatcher to add to their growing team.

Plumbing experience is a big asset

Answer calls, take down detailed information

Schedule appointments for service team

Maintain clear and updated records in customer files

Answering phone and taking accurate, detailed information

Scheduling assignments for service team

Updating client information in service desk software

Review info for invoice creation

Perform other tasks as identified by superiors

Customer Service:

Must consistently be able to assess, anticipate and meet clients’ needs and respond quickly without losing focus or projecting a mood that detracts from clients’ experience. This requires practical knowledge of industry customer service standards. Proper phone etiquette and adept message taking is required.

Communication: Must clearly communicate in a professional manner with clients, vendors, coworkers and management.

Dispatch Management: Must be able to handle multiple schedules and schedule engineers in efficient manner.

Sales Techniques and Customer Influence: Must gain a general overview of services.

Problem Solving and Conflict Management : Must recognize a problem when it arises and by using good judgement, tact and initiative take down the needed information and pass along to the Account Manager.

Technical and Analytical Skills:

Needs to be technologically literate with strong computer skills including familiarity with Microsoft Word and Excel and other commonly used software. Additionally needs to have good internet skills, including use of e-mail programs and group messaging. They possess excellent organizational skills and record keeping (attention to detail is critical).

Time Management Skills:

Must know and use methods and organizational techniques to effectively establish priorities and manage workload. Must exhibit strong multi-tasking ability.