Infrastructure Analyst - 116701

The Infrastructure Analyst, Managed Services & Infrastructure is responsible for day-to-day provisioning and operational support activities of customers’ and internal shared Server Infrastructures. The primary responsibilities include managing infrastructure services (Server hardware, Active Directory, Windows OS, VMware etc.), providing all aspects of infrastructure monitoring and creating technical documentation.

The individual must:

• Provide technical support to clients.
• Bilingual Anglophone
• Perform problem determination and troubleshooting tasks across Wintel platforms, technologies and environments
• Perform day-to-day support activities ensuring environment availability
• Provide input on how to develop IT initiatives, projects and framework from a high-level to detailed overview
• Be available for off-hour and on-call support rotations

EDUCATION & Preferred skills

University degree in Computer Science or Information Technology or equivalent

Desired Certifications include:

• MCSE or MCSA
• VMware ESX VCP Certification
• IBM Certified Specialist / Systems Expert in any of the following areas:
• IBM PureFlex
• IBM V3700 / IBM V7000
• System x Technical.
• IBM Director V6.1 +.
• High Performance Servers.
• IBM Blade Center.
• IBM Storage Solutions.

EXPERIENCE :

• 5-7+ years in a similar environment. (Windows Server 2000/2003/20008/2012, Active Directory VMware, Routers, Firewalls and Storage Area Networks.)
• 5-7 years’ experience in migrations (site-to-site), (platform-to-platform)
• Strong working experience in building and managing VMware clusters.
• Strong working experience working with the VMware portfolio (Vcloud, Vrealise, etc.)
• Experience with Enterprise Storage Technologies (SAN, NAS, DR Replication)
• Knowledge of Data Centre Technologies
• Knowledge of Virtual Desktop Technologies

COMPETENCIES:

• Strong verbal and written communication skills to compile and prepare data into logical reports, briefings, and recommendations for internal and external use.
• Good project management skills and/or substantial exposure to project-based work structures, project lifecycle models, etc.
• Excellent prioritization and organization skills with the ability to work independently.
• Working knowledge of High Availability and Fault tolerance Network technologies and solutions (clustering, load balancing, media aggregation, redundancy protocols).
• Excellent knowledge of VMware.

KEY RESPONSIBILITIES:

• Maintain all aspects of the Data Center and customers’ infrastructure integrity and consistency, including virtual and hybrid platforms including documentation.
• Perform software product installation, configuration management, maintenance, testing and documentation of VMware and Microsoft related products.
• Ensure highest level of availability, reliability and performance for virtualization platforms and associated products.
• Will be required to lead infrastructure projects
• Provide 1st and 2nd level technical and problem diagnosis together with our customer care team.