Inside Sales / Account Manager (Cold Calling) - Commercial Linens

Our client located in Laval is a dynamic and fun work place.

• Account Manager 
• An aggressive closer 
• Fond of cold-calling 
• Phenomenal at relationship building 
• Process and script oriented 
• Ambitious 
• Hard-working 

You will be responsible for developing long-term relationships with our house accounts, by addressing their ongoing product requests, inquiries or issues. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our products according to the customers' needs. 

Key Responsibilities: 

• Manage a select list of house accounts, by following up on placed orders, inquiring on delivery status, forecasting and client's satisfaction 
• Oversee all the company's corporate contracts and group purchasing agreements, including system updates, forecasting, relationship building and follow-ups 
• Become the main point of contact for all new and existing customer inquiries, coming from the web (online quote requests) or by email 
• Maintain records of all customer interactions, quotes, orders and cases in the company's CRM system 
• Educate our clients on the different lines of products, as well as current and upcoming promotions when applicable 
• Work closely with Sales, Marketing and Customer Service to continuously improve our client experience and increase sales 
• Provide support to the customer service department, by taking client calls and processing customer requests 
• Become an internal resource for our ERP/CRM system 

Required Skills and Experience:

• Bachelor's degree or a combination of relevant work experience 
• 1-3 years of experience in an office environment or in Sales (Customer Service, Call Center or Inside Sales type of role would be considered an asset) 
• Excellent verbal and written communication skills in French and English 
• Knowledge of MS Office Suite applications, including Outlook, Excel, Word and Power Point 
• CRM & NetSuite experience (an asset) 
• Proven ability to manage multiple projects at a time, while maintaining high attention to detail