IT Operations Supervisor
Job Description:
- The IT operations supervisor is responsible for ensuring, through its team, to provide good;
- user support at the level of application availability and integrity of their data;
- In addition, he participates in development projects to optimize specific systems of the site;
- Ensure the security and confidentiality of the network and software, applying security policy;
- IT company on the site;
- Provides technical support in place of new applications, network maintenance, contract management and service maintenance;
- Ensure the network and system development, administering the telephone network and updating Inventory;
- Ensure proper team management;
- Participate in the IT budget development of the site;
- Monitoring the work of his team: the problems encountered by users, projects, change requests, incidents and service requests;
- Ensure compliance with cGMP and FDA computer systems;
- Perform document management tasks of technical support;
- Perform validation of equipment and software;
- Establish a DRP (recovery plan in case of computer disaster).
Basic requirements:
- Bachelor in Computer Science;
- 6 to 8 years in technical support and management systems, primarily Microsoft technologies, in an international environment;
- Team Supervisory Experience;
- High availability to support applications (7/7, 24/24);
- Certifications MCSE (Microsoft Certified System Engineer) an asset;
- Skill with rapid technology changes;
- Relevant experience in the management of specialized applications (POMS, ChemStation, InTouch), and good knowledge of ITIL;
- Compliance with quality standards imposed (FDA, cGMP or otherwise);
- Easily manage multiple parallel projects;
- Perfectly bilingual.
- Job Location
- Company
Workland
À PROPOS Workland c’est l’idée d’un monde meilleur pour les professionnels ayant à cœur leur cheminement de carrière. Cette idée a été inspirée de cas réels et de faits vécus de professionnels talentueux, prisonniers d’un processus de recherche...
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