IT Technician, level 1

Role and responsibilities

The choosen candidate will work under the supervision of the Information Technologies Director. His or her main tasks will include:

• Provide level 1 technical support to users over the telephone, in person or remotely
• Receive, filter and document all support requests using the management software
• Ensure the escalation of incidents and follow up with users
• Perform installations and repairs on workstations
• Install and troubleshoot software
• Manage the fleet of cellular telephones and iPads
• Manage the fleet of printers, peripheral devices and others
• Maintain up to date inventories

Key skills

• Strong analytical, logical reasoning and problem solving skills
• Excellent communication skills, spoken and written
• Team player
• Excellent organizational skills that enable you to simultaneously manage multiple tasks and maintain priorities
• Interest in the latest technologies

Required qualifications

• Diploma of collegial studies in an area relevant to the position
• Minimum of one year of experience in a similar position
• Knowledge of pharmaceutical environments would be an asset
• Mastery of Windows and the Office suite
• Solid understanding of PC workstations
• Spoken and written bilingualism is essential