(La-Prairie / Châteauguay Area / Kahnawake Area)

Ability to work on a rotational shift basis, on weekends, and outside of typical business hours.

Tier 2 troubleshooting on wide range of incidents, ranging from web services, platforms, infrastructure, network, security, telecom and applications.

Provide technical guidance and assistance to Tier 1 support.

Work closely with or escalate to Tier 3 groups including System Administrators, Security, DevOps, etc.

Create and maintain SOPs (standard operation procedures).

Identify potential systems problems and escalate to internal or external teams for resolution.

Continuously develop and improve on technical aptitude, service knowledge

REQUIREMENTS

  • At least 3+ years of level 2 support experience in:
  • Linux/Unix/CentOS
  • MS Windows Server 2012/2016
  • Cisco networking / routing
  • Shell bash scripting
  • PowerShell scripting
  • TCP/IP, routing
  • LAN
  • WAN
  • Experience providing remote support for end users and systems
  • Experience with applications based on Java, JEE, MSSQL, MySQL
  • ITIL Foundation certification

  • Job Location
  • Company
The location shown on the map is approximate and is included for information purposes only.

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