Quality Assurance Manager - Commercial Woodworking

Our Client, a well-known manufacturer in the field of commercial woodworking, is looking for a Product Quality Manager with a primary focus on quality of consumer metal and wood products before, during manufacturing product life cycle. This person will also provide support as needed on new product development projects

Responsibilities

• Plan, organize, direct, control and evaluate the activities and operations of the Quality Assurance department;
• Create, maintains and ensures all  policies, procedures, documentations, and records are up to date and meet all  requirements;
• Receive and process customers’ quality complaints and provide corrective/preventive action report after coordination with the respective departments;
• Assure total compliance to all company Quality policies;
• Ensure appropriate procedures are followed for sampling and testing of raw materials, in process and finished products;
• Respond to consumer/client requests for information;
• Provides employee training and development support so employees can master and apply the programs;
• Coordinate QA resources across multiple projects in collaboration with the Project Management team;
• Provide guidance to the QA team members in preparing and executing test plans and test cases;
• Provide guidance in the review and assessment of test results.
• Communicate clearly and promptly the status to the project’s stakeholders;
• Facilitate the creation and follow-through the personal training plans of the QA team members;
• Contribute to ongoing efforts to refine and improve the company’s test methodologies,  and internal testing tools;
• Establish and maintain effective working relationship with the cross functional teams within the organization;
• Manages the various Quality Insurance Programs;
• Audits and reviews all programs and procedures on an annual basis;
• Updates the various literature (manuals, procedures, instructions, etc.);
• Carries out plant inspections and lends his support to the appropriate departments to resolve non-compliance issues;
• Manage training records of employees;
• Prepares SOP's and maintains SOP files;
• Prepares raw material and finished product specifications;
• Maintains retained samples of raw materials, fill materials, and finished products
• Samples raw materials;
• Audits production batch records;
• Maintain document archives;
• Conduct product investigations as required by customers or Company;
• Coordinate and approve Change Control Requests
• Provide back up to the V.P. of Quality

Requirements:

• Bachelor’s Degree in relevant field;
• Minimum of 3 years' experience in a manufacturing environment;
• Basic Knowledge of MRP;
• Proficiency in MS Office tools;
• Basic CAD tools experience as well as demonstrated ability to produce high quality specification and documentation;
• Superior communication and interpersonal;
• Bilingual: French / English;
• Superior organizational skills with ability to prioritize and handle multiple tasks and deadlines;
• Autonomous, meticulous, and detailed oriented.

Work location: Montreal

Salary: Competitive and according to experience + Full benefits' package.