Service Manager

Our client is a major air treatment and cooling contractor, specializing in the design, installation, sales, and maintenance of air conditioning, ventilation, and refrigeration systems, primarily for the industrial sector. They are currently looking for a service manager in order to manage their team of refrigeration mechanics.

Nature of position

Under the supervision of the company's CEO, you will be responsible for the overall management of the refrigeration service department's activities, including the development of the department and policies and procedures aimed at maximizing efficiency, performance, and profitability.

• Respond to service calls, establish a preliminary diagnosis, and deal with priorities based on the degree of urgency;
• Plan and manage the work of the team of technicians (refrigeration mechanics);
• Work in cooperation with company management to set out a development strategy;
• Actively participate in the development of the service department through prospecting and solicitation of potential clients in order to sell maintenance contracts;
• Produce bids for refrigeration and control and for maintenance contracts;
• Plan the range of activities for new maintenance contracts;
• Purchase materials for refrigeration and control;
• Hire technicians and see that they are trained as needed;
• Plan maintenance on service vehicles;
• Perform a technology watch for matters relating to control, refrigeration, and ventilation;
• Manage the billing for service calls; manage client files;
• Ensure that the service department is profitable and work to improve its profitability;
• Maintain a pleasant working environment and promote team-building;
• Work in cooperation with the company's other departments and offer problem-solving support;
• Carry out any other task related to your duties.

Required qualification

• College diploma in building mechanics, vocational diploma in plumbing / heating, refrigeration, or any other relevant education and training;
• Minimum of 5 years of relevant experience;
• Very well acquainted with refrigeration and control;
• Knowledge of natural gas combustion systems is considered an asset;
• Fluent in French and English;
• Proficient with Maestro software (an asset);
• Proficient with standard computer software.

Education / training

D.C.S. - Buiding mechanical systems technology, D.V.S. - Piping-Heating, D.V.S. - Refrigeration

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