Shipping Coordinator (Customer Representative)

PCA Publi Calen Art – Anjou Montréal, QC

This job is full time, Monday to Friday. 

This Job involves, but is not limited to:

• Filling dockets in order to prepare them for shipping
• Prints Shipping lables
• Prepares invoices
• Track and trace orders to ensure on-time delivery.
• Provides tracking numbers to customer by email
• First point of client contact for general inquiries like company information, pricing and products.
• Ensure delivery of excellent customer service through fast and accurate processing of orders.
• Keep client informed of any issues that may impact order completion.
• Perform basic office functions such as filing, copying, printing, faxing, managing stationary and supplies

Requirements:

• Must be fully bilingual
• Knowledge of Purolator System a plus
• Excellent Customer Service skills, friendly, courteous, polite and a positive attitude.
• Excellent people skills and ability to provide instruction/training.
• Ability to work well and stay calm under stressful conditions.
• Excellent verbal and good written communication skills.
• Good computer skills, , aptitude for technical concepts and jargon.
• Strong attention to detail with ability to multitask, prioritize, and manage time efficiently.
• Good analysis and problem solving ability
• Punctual with a sense of responsibility